Buyer messages across channels
Instagram, Messenger, WhatsApp, and Shopify—so your team can reply from one inbox.
Two-way trust
What we hold for each other
Waktaa only works when both sides are clear. You trust us with buyer conversations and channel access. We trust you to use official paths, send honest messages, and follow platform rules—so your shop and every seller on shared infrastructure stays safe.
You trust us with
Your shop's live conversations
Order and customer context
Names, phones, items, and totals you use for packed-order WhatsApp templates and inbox history.
Channel credentials
OAuth tokens and WhatsApp Cloud settings stored in Cloud SQL; access and refresh tokens sealed with AES-256-GCM. Used only to send and receive on your behalf.
Message content when AI Assist is on
Recent thread text to draft replies—confident answers can send automatically; uncertain drafts wait in a confirmation queue until you approve. Processed for your account, not sold for ads.
Knowledge-base files (Assist plans)
FAQs and product notes you upload so AI Assist answers in your wording—stored for your organization within plan file limits.
Staff push subscription (optional)
If operators opt in, browser push endpoints for alerts such as AI review queues—stored only to deliver those notifications.
We trust you with
Responsible use of shared infrastructure
Truthful, opted-in messaging
Reply to buyers who contacted you. No purchased lists, spam blasts, or misleading order updates.
Official paths for production traffic
WhatsApp Cloud for order notifications and production traffic.
Each platform's rules
Meta and Shopify policies apply to the channels you connect. Violations can suspend your account—and affect other shops.
A clear response when we reach out
If we flag abuse or policy risk, we need a corrective plan. We suspend to protect everyone, not to punish without reason.
Channels
Official connections only
Instagram and Messenger use one OAuth path each. Shopify connects your catalog and turns on web chat on your storefront. WhatsApp uses official Cloud API only.
- Messenger
- Shopify
Official Cloud only
Connect WhatsApp through Meta’s Business Platform. Unofficial phone-linking is not offered.
WhatsApp Cloud
Official API for packed, shipped, and delivery updates. Approved templates, quality ratings, and Meta policy alignment.
In the dashboard
Disclosure before you connect
Acceptable Use Policy acceptance is required before any channel connect. Order notifications use official WhatsApp Cloud templates.
Data roles
Who holds buyer data
You are the controller for buyer conversations. Waktaa processes on your instructions and shares with platforms you connect.
Documents
Policies and contacts
This page is a summary. Binding terms, privacy rights, and refund rules are linked below.
Security
Hosting, encryption, backups, and vulnerability reports
Terms of Use
Service rules, AUP, and channel obligations
Privacy Policy
Data roles, AI Assist, and your rights
Do Not Sell or Share
CCPA-style opt-out for sale or share of personal information
Privacy rights request
Access, delete, correct, or opt out — verified by email
Data Processing Agreement
Common Paper DPA Cover Page for shopper data
Refund Policy
USD subscriptions and refunds
Data deletion
Meta removal steps and full account deletion
WhatsApp Business Policy
Meta rules for business messaging.
Meta Platform Terms
Instagram and Messenger integrations.
Shopify API terms
Catalog sync and the store-chat embed on your theme.
Privacy contact
Privacy and deletion requests.
Support contact
Abuse reports and pilot questions. Reply within 1 business day.