Unified inbox
Instagram, Messenger, WhatsApp, and Shopify on your storefront in one list. Reply when you are online—you stay in control of every conversation.
Open inboxProduct
Your communication command center
Waktaa owns buyer conversations end to end—inbox, automated order updates, AI Assist on paid tiers, and operational tools as you grow.
Core inbox
Order picked → WhatsApp
Mark an order packed in the dashboard. Waktaa sends an approved Meta template with items, total, and tracking link.
Orders viewInstagram comments → inbox
Post and reel comments land in the same inbox as DMs—reply privately without switching apps.
See inboxConnect wizard
Step-by-step channel linking with plain-language guidance. Cloud recommended for production order traffic.
Start setupBilling in USD
Subscribe in US dollars through the dashboard. Starter is free. Assist and Team include monthly AI pools.
BillingAI Assist
AI Assist
Optional automated replies from a monthly pool on Assist plans. Confident, grounded answers can send right away; uncertain drafts queue for your review. Manual replies stay unlimited and do not count toward the pool.
Assist plansConfirmation queue
When AI isn't confident—stock, pricing, policy—drafts wait in a review queue. You approve or edit before those sends reach the buyer.
Review in inboxKnowledge-base uploads
Upload shop FAQs and product notes so AI Assist answers with your wording. Assist: 5 files · 2 MB. Team: 20 files · 10 MB.
Plan limitsStaff push alerts
Browser notifications when AI replies need review or sends fail—opt in from the dashboard. Add to Home Screen on iPhone for Web Push.
Push FAQOperations
Products catalog
Keep product names, prices, and SKUs in one hub. Connect Shopify to sync the catalog, then answer those chats from the same inbox.
Open dashboardShop Insights
Owner-only message volume and plan usage charts—operational metrics for your organization, not sold to third parties.
Owner loginWhat Waktaa owns
Built for shops that cannot afford to go quiet
Every buyer conversation
Instagram, Messenger, WhatsApp, and Shopify in one list—your communication command center.
Automated order comms
Mark an order packed and WhatsApp Cloud sends the official template with items, total, and tracking.
Trust you can stand behind
Official Meta WhatsApp Cloud for production order updates—no unofficial linking.
Room to grow
Start with inbox and order updates. The same layer expands to support, follow-ups, and new channels.