Refund Policy

This Refund Policy applies to paid subscriptions purchased through the Waktaa tenant dashboard by Toward Technology Private Limited. Prices on this marketing site are indicative; binding fees, plan limits, and payment instructions are shown in Billing before you pay. Website cards go through Paddle, which is the merchant of record on that rail. The Shopify App Store and the iOS app collect payment through those stores. Toward Technology Private Limited operates the Waktaa service and is not the merchant of record on those checkouts.

By subscribing, you also agree to the billing sections of our Terms of Use. This policy explains when we may issue a refund—not every cancellation qualifies.

When you register a new user account and create an organization from this website, that organization starts on Starter ($0). Starter is a free plan and is not a trial. Shopify App Store installs follow the plan you pick in Shopify; Starter there is the same free plan.

No charge is collected for Starter. Assist and Team are paid plans you start from Billing. Website cards check out through Paddle. Shopify App Store and iOS subscriptions start in those stores.

Monthly plans renew automatically each billing period through the payment method shown in Billing unless you cancel before renewal.

If you believe a charge was applied in error (duplicate payment, wrong plan, or charge after you canceled renewal), email hello@waktaa.com within 7 days of the charge date with your organization name and transaction reference. Approved refunds are processed back to the original payment method where the gateway allows.

We may ask for screenshots or gateway references to verify the request. Refund timing depends on Paddle, the app store, or your card issuer—typically a few business days after approval.

Except where required by applicable law, we generally do not refund:

• Partial months after you have used the service (including AI Assist messages sent from your monthly pool)
• Plan downgrades or unused channel slots, operator seats, or AI pool balance
• Charges after the 7-day erroneous-billing window when renewal was active and the dashboard remained usable
• Fees lost because of Meta, Shopify, or WhatsApp platform restrictions on your accounts

You can cancel renewal anytime in Billing to avoid future charges; cancellation does not automatically refund the current period.

Annual or Enterprise pricing is agreed in writing. Refund and cancellation terms for those contracts follow the signed order form or statement of work—not this self-serve monthly summary.

Billing questions or refund requests: hello@waktaa.com (subject Refund request). See also our Terms of Use, Privacy Policy, and Pricing.