Starter
Free
One channel. You reply. A sip of AI.
- 1 channel · 1 seat
- 25 AI replies / month
- 100 manual replies / month
USD billing
Priced for small shop teams
Starter is $0 and starts when you create a website organization. Assist is the plan most shops stay on. Team is eight seats and eight channels. Shopify Starter is the same free plan, picked in the App Store. Need more scale? Talk to us about Enterprise.
Most popular
Assist
$49 / month
$490 / year · 2 months free
AI answers from your knowledge—staff approve sensitive sends.
- 400 AI replies / month
- 4 channels · 3 seats
- Unlimited manual replies while active
Team
$99 / month
$990 / year · 2 months free
Built for packers, shift handoffs, and multiple phones.
- 1,500 AI replies / month
- 8 channels · 8 seats
- Unlimited manual replies while active
Enterprise
Custom
Custom seats, channels, and volume—we scope together.
- Tailored channel & seat limits
- Priority onboarding
USD list on this page. Binding amount is checkout: Paddle on the website, Shopify Billing in the App Store, Apple on iPhone and iPad.
Why Waktaa
Built for shops that live in DMs—not generic inbox software
Same buyer problems, different trade-offs. Here is how Waktaa compares to typical alternatives sellers evaluate.
| What matters | Waktaa | Typical alternatives |
|---|---|---|
| WhatsApp for order updates | Official Meta Cloud API | Unofficial linking tools or manual typing |
| Channel coverage | Instagram, Messenger, WhatsApp, and Shopify in one inbox | WhatsApp-only or one channel per app |
| AI buyer replies | Assist tiers with confirmation queue and KB uploads | Always-on auto-reply or no AI at all |
| Billing | USD list on the website; Shopify and iOS bill in those stores. Checkout binds. | Per-seat bills or ticket meters that jump at volume |
| Team size | Starter for 1 seat; Assist for 3; Team for 8 | Per-seat add-ons or single-user only |
FAQ
Pricing questions
Is Starter really free?
Yes. Starter is $0 forever: 1 seat, 1 channel, 100 manual replies and 25 AI replies per month, hard-capped with no extras. It is a free plan, not a trial. A new website organization starts on Starter.
What do Assist and Team cost?
Assist is $49 per month. Team is $99 per month. Those are USD list prices. The binding amount is what you see at checkout—Paddle on the website, Shopify Billing in the App Store, or Apple on iPhone and iPad.
What happens after I use the included AI replies?
Starter stops at 25. No extras. Assist and Team extras follow the store you paid in. Website (card / Paddle) and Shopify App Store: $0.08 per extra AI send on Assist, $0.05 on Team, up to another included-pool of extras, on that invoice. iPhone and iPad (App Store): no per-reply charge. Buy an AI credit pack in the app. Credits do not expire. Extra AI stops when the pack is used until you buy another pack.
How does WhatsApp work?
Production WhatsApp is official Meta Cloud API only. Unofficial linking is not offered.
How does Shopify billing work?
You pick a plan in the Shopify App Store. Starter there is a free Shopify plan, not a trial. Assist and Team bill through Shopify. Any trial days on those paid plans are the ones shown in the Shopify listing.
How do I pay?
Starter needs no card. Paid website plans check out through Paddle in dashboard Billing. Shopify App Store and the iOS app use those stores. Plan limits match this page.
What counts toward the AI message pool?
Automated AI replies count toward your monthly pool. On Assist and Team, manual replies you send are unlimited while the plan is active. On Starter, manual replies are capped at 100 per month and AI at 25. Order Cloud templates are separate from the AI pool.
Can I switch plans later?
Yes—upgrade or downgrade from Billing in the dashboard. Seat and channel limits change with the plan you select.
When should I talk to Enterprise?
If you need more seats, channels, or volume than Team offers, email us. Enterprise terms are agreed in writing.
Limits and seats are defined in our Terms of Use and Refund Policy. AI Assist sends automated replies on Assist plans—it is not 24/7 human support and uses automated algorithms on message data you connect; see our Privacy Policy Section 4.3. Manual replies do not count toward the AI message pool on Assist and Team. Starter caps both AI and manual replies. Each connected channel uses one slot toward your plan limit. Delivery depends on Meta and Shopify platform availability—we cannot guarantee uninterrupted service. Enterprise terms are agreed in writing.