One inbox
Every conversation in one list. A weekend or a holiday does not bury a sale or a support thread.
Founder
Someone has to own the quiet hours.
Rishab Acharya built Waktaa because overnight silence costs money. Customer chats and support questions sit unread until Monday. Waktaa puts them in one inbox—and works the ones it can close.
Led by
Rishab Acharya
Founder & Lead Architect
Rishab founded Waktaa after watching businesses lose revenue overnight. Customer conversations and support questions were scattered across tools—unread until Monday morning.
Waktaa was built to close that gap. One inbox for whatever comes in. An AI layer that does not only sort messages: it can resolve the tickets it can resolve, and move the follow-up work so the team is not copying the same update from app to app.
He still designs how that layer behaves, and ships the next slice himself.
How the product is run
Three rules that do not move
AI that works the ticket
Sure replies can go out. Internal follow-ups can move. It is not a parking lot for unread messages.
People still own the hard calls
When stock, price, or policy is unclear, the draft waits. The person who knows the customer decides.